This policy explains what personal information DIGIRAW collects, why we collect it, how we protect it, how long we keep it, and how cookies may be used on this website.
DIGIRAW handles personal details, order information and customer media carefully. We collect only the information needed to respond to enquiries, manage orders, process payments, arrange delivery and provide our services.
We do not sell your personal data. We do not trade your details. We do not send unsolicited marketing.
Converted digital files are retained briefly for safety and delivery support, then permanently deleted. Personal order records may be retained where needed for accounting, tax, legal or legitimate business reasons.
DIGIRAW is a UK disc-to-digital and media preservation specialist providing home video DVD conversion, Films & Shows disc conversion, CD ripping and corporate digitisation services.
DIGIRAW
Upper Metherell
Halwill, Beaworthy
Devon, EX21 5TT
United Kingdom
For privacy, cookie or data protection enquiries, please use the DIGIRAW contact page.
The information collected depends on whether you contact us, place an order, send media to us, or ask us to quote for a project.
Like most websites, our site may collect basic technical information such as general usage patterns, pages visited, browser type, device type and approximate location data. This helps us understand how the website performs and how visitors find our services.
Where analytics or advertising measurement cookies are used, they are explained in the cookie section below.
We use customer information for clear operational reasons connected with enquiries, orders, delivery, payment, record keeping and website improvement.
DIGIRAW does not send unsolicited marketing emails. If we introduce marketing communications in the future, we will provide appropriate opt-in or opt-out choices.
We may use general advertising or website measurement tools to understand whether our website and campaigns are working, but we do not sell your personal data.
Different lawful bases may apply depending on how you interact with us.
This is an important distinction. Your converted media files are not kept indefinitely, but some business records must be retained for longer.
Completed digital media files are normally retained for up to 30 days after delivery for contingency, download support and safe handover purposes.
After that period, digital media files are permanently deleted from our working systems unless a different arrangement has been agreed in writing.
Order records and associated personal data may be retained for as long as reasonably necessary for accounting, tax compliance, legal obligations, dispute handling, fraud prevention or legitimate business record keeping.
We do not keep personal data for longer than required.
Home video conversions may include complimentary cloud access for a defined period where offered as part of the service. This is separate from DIGIRAW’s internal working backup period.
No online or physical handling process can be guaranteed 100% risk-free, but we take privacy and media handling seriously.
DIGIRAW does not sell personal data. Limited information may be shared with trusted providers where necessary.
DIGIRAW serves clients in the UK and internationally. Where personal data is transferred or accessed outside the UK, we aim to ensure appropriate safeguards are used in line with UK GDPR requirements.
A cookie is a small file stored by your browser. Cookies can be used for website functionality, analytics, security, preferences and marketing measurement.
DIGIRAW may use cookies and similar technologies to keep the website functioning properly, understand general visitor behaviour, improve performance and measure the effectiveness of online activity.
Strictly necessary cookies may be used because they are needed for the site to work. Non-essential cookies, such as analytics or advertising measurement cookies, should only be used where permitted and, where required, after consent through the cookie controls shown on the website.
| Cookie type | Purpose | Examples | Can they be disabled? |
|---|---|---|---|
| Strictly necessary cookies | Help the website function, remember basic settings, support security or enable form behaviour. | Session cookies, security cookies, cookie preference storage. | Usually only through browser settings, but the website may not work properly without them. |
| Analytics cookies | Help us understand general website usage and improve pages, content and performance. | Google Analytics or similar measurement tools, where used. | Yes, through cookie controls where available and browser settings. |
| Advertising or measurement cookies | May help measure advertising performance or understand whether campaigns are working. | Meta Pixel, Google advertising or similar tools, where used. | Yes, through cookie controls where available, browser settings and platform privacy settings. |
| Third-party embedded content | External services may set cookies when embedded or linked content is used. | Video, maps, social media, payment or external service integrations. | Usually controlled by your browser and the third-party provider’s own settings. |
You can disable or delete cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.
Where a cookie banner or consent tool is shown, you can use it to manage non-essential cookie choices.
DIGIRAW does not sell behavioural data. We use website measurement to understand performance and improve the service, not to trade customer information.
Under UK data protection law, you have several rights relating to your personal information.
To make a privacy-related request, please contact DIGIRAW through the contact page and provide enough information for us to identify the relevant order, enquiry or account details.
We aim to respond to valid data protection requests within one month, unless the request is complex or we are legally permitted to extend the response period.
The DIGIRAW website may contain links to third-party websites, services, payment providers, social platforms or reference resources.
We are not responsible for the privacy practices, cookie use or content of external websites. You should review the privacy policy of any third-party website you visit.
We may update this Privacy & Cookie Policy when services, website tools, legal requirements or business processes change.
The latest version will always appear on this page. The “Last updated” date near the top of the page shows when the policy was most recently revised.
Contact DIGIRAW and we will help you understand how your information, media and order details are handled.
Contact DIGIRAWDIGIRAW - Memory & Media Preservation Specialists
Professional disc-to-digital conversion for family memories and media collections, including DVD to MP4, home video transfer, wedding DVD and Blu-ray conversion, Films & Shows, 4K disc libraries and CD ripping. Based in Beaworthy, Devon, serving customers across Devon, Cornwall, the South West and the UK.
© 2012–2026 DIGIRAW. All rights reserved. All third-party trademarks, logos and brand names are the property of their respective owners. Any reference to third-party products or services is for identification and compatibility purposes only and does not imply endorsement, sponsorship or affiliation.