Plain English Summary

Your privacy matters to us.

We collect only the information needed to manage your order and communicate with you.

We do not sell your data.
We do not trade your details.
We do not send unsolicited marketing.

Your digital files are retained briefly for safety, then permanently deleted.
Your personal data is stored securely and only for as long as necessary.

We use cookies to make the website function properly and to understand general usage patterns. By continuing to use this website, you consent to the use of cookies as described below.

The detailed policy appears underneath.

Last updated: [2nd March 2026]

1. Your Privacy

DIGIRAW respects your privacy and is committed to protecting your personal data.

We process personal information in accordance with:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018

This policy explains what we collect, why we collect it, and how we handle it.

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2. Who We Are

DIGIRAW is a UK-based disc-to-digital service provider operating from:

Upper Metherell
Halwill, Beaworthy
Devon
EX21 5TT
United Kingdom

For all data protection enquiries, please use the Contact page on our website.

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3. What Information We Collect

We may collect:

• Your name
• Postal address
• Email address
• Telephone number
• Order details and project information
• Payment confirmation details (we do not store full card information)

We only collect information necessary to provide our services and communicate with you.

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4. How We Use Your Information

We use your personal information to:

• Process and manage your order
• Communicate regarding your project
• Arrange delivery or collection
• Provide invoices and payment confirmations
• Respond to enquiries
• Improve our website and services

We do not sell your personal information.

We do not use your data for unsolicited marketing.

If we ever introduce marketing communications, you will have the ability to opt in or opt out.

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5. Legal Basis for Processing

Under UK GDPR, we process your data on the basis of:

• Contract — to fulfil your order
• Legitimate interests — to manage and improve our services
• Legal obligations — where required by law

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6. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

Our website uses encryption (HTTPS).
Access to customer information is restricted to authorised personnel only.

No online transmission can be guaranteed 100% secure, but we maintain appropriate safeguards.

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7. File Retention vs Personal Data

This is important.

Digital Files

Converted media files are retained for up to 30 days after delivery for contingency purposes. After that, files are permanently deleted.

Personal Data

Order records and associated personal data are retained for as long as reasonably necessary for:

• Accounting
• Tax compliance
• Legal obligations

We do not retain personal data longer than required.

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8. Sharing Information

We may share limited data with:

• Courier services (for delivery and collection)
• Payment processors (e.g., PayPal or card providers)
• Professional advisers where legally required

We do not share your personal data for advertising resale purposes.

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9. International Clients

DIGIRAW serves clients worldwide.
Where data is transferred outside the UK, we ensure appropriate safeguards are in place consistent with UK GDPR requirements.

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10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where legally permissible)
• Restrict processing in certain circumstances
• Object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

We aim to respond to any data request within one month.

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11. Cookies

A cookie is a small file stored in your browser to improve website functionality and user experience.

DIGIRAW uses cookies to ensure the website functions properly and to understand general usage patterns.

Cookies help us:

• Maintain site functionality
• Monitor overall traffic trends
• Improve performance and user experience

We do not use intrusive tracking technologies or sell behavioural data.

By continuing to use this website, you consent to the use of cookies in accordance with this policy.

You can disable cookies at any time via your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

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12. Third-Party Links

Our website may link to external websites.
We are not responsible for the privacy practices of those websites.

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13. Updates to This Policy

We may update this policy periodically.
The latest version will always appear on this page.